New Equipment
New equipment carries the manufacturers standard warranty.

Pre-owned or Demonstration Equipment
Pre-owned or demonstration equipment carries a Play It Again Sam, Inc. 30 day warranty on both parts and labor. All pre- owned equipment is guaranteed to function properly for its intended purpose within the warranty period. However, some features of pre-owned equipment may not be fully functional. In these instances, Play It Again Sam, Inc. will state and guarantee the functional features at the time of sale while reserving the right to provide the non-functional features on an "as-is" basis.

Returns
Store bought equipment may be returned for a full refund within 3 days of purchase. Shipped equipment may be returned for a full refund within 7 days of purchase. Customers must contact Play It Again Sam, Inc. prior to returning equipment for a refund. Equipment must be returned in original packaging with shipping pre-paid and insured. Play It Again Sam, Inc. will not accept COD shipments.

Online Sales
To process a sale, you can either e-mail us at Ben@playitagainsam.com or give us a call during store hours at 216-228-7330. Our store hours are from 10am-6pm daily, closed on Wednesday and Sunday.